Shipping and Returns


Shipping/Delivery/Returns

How long will it be before I receive my order?

Orders where possible are shipped as soon as payment is received. UK orders should be delivered within 2/3 working days. Non-UK orders usually take between 7 to 14 days.

N.B. Please allow up to 14 days for framed prints.

Framed or mounted prints not available to overseas unless you contact us directly for a shipping cost.


Express Delivery

We can offer you an express delivery option for the UK, this should ensure the item leaves us for a next day delivery if placed before 11.30am (however once the item leaves us by post or courier, we cannot be held responsible for the item not arriving on time). If you would like express delivery, please call to place your order directly and we can advise you of availability and shipping times. Please note someone will need to be in to sign for the delivery.  £12 shipping charge applies for a next day delivery

Overseas express delivery will be charged at cost, please enquire for details.

 

What if my order arrives damaged?

Don't panic! Simply contact us ASAP. You will be asked to return the order and a replacement (where possible) will be despatched.  If it is not possible to replace the original order you will be asked to select an alternative or request a refund.

Returns Policy

You may return any order or product purchased from Sally Mitchell Fine Arts Ltd within 14 days of receipt, for a full refund, less the cost of postage. (I.E. If you purchased a print for £30 + £4.50 postage you will recieve a £30 refund).

Procedure:

1. Inform us via email to info@sallymitchell.com or 01777 838 234 that you intend to return your order.
 2. Ensure the goods are returned in the condition they arrived in.
 3. Re-package the goods, where possible in the same packaging they were sent to you in.
 4. Make sure details of your name and address are included so that we know from whom they have come.
 5. Post back to:
 Sally Mitchell Fine Arts Ltd
 Thornlea,
 Askham,
 Newark,
 Notts,
 NG22 0RN,
 UK.

Postage and Packing Rates in the UK

The following rates apply for postage in the Uk:

Cards: £2.50 per order.
 Mounted Prints: from £7.50 per order.
 Unmounted Prints: from £4.50 per order.
 Framed Prints: from £10 per order

Gift Items: from £2.50 per order

Original Paintings: £10

Multiple item orders

Orders for multiple items will only incur one charge for p & p (for instance if you order a mounted print with a postage cost of £4.50 and a card, your postage charge will be £4.50).